![]() If you have Microsoft 365 Business Premium or Premium Security from GoDaddy, you don’t have to worry about a thing - you can start using Outlook Customer Manager right away at no additional cost (we’ll come back to that later). All meetings and phone calls can easily be logged with software you are already familiar with. No more forgetting about what was discussed on the last call with one of your customers, or trying to remember what custom deal you created for another. With Outlook Customer Manager, you’re able to add your customers into Outlook as a business contact - and have access to an easy-to-use CRM that will help you manage customer interactions. Not to mention you might not use all the capabilities you’re paying for that are meant for larger businesses.Īt this point, you might be asking yourself, is there something out there meant for small businesses? Something that won’t break the bank (in fact, you might already have access to it now) or require such a massive learning curve? Great news: Outlook Customer Manager might be a great fit for you! Outlook Customer Manager to the rescue They’re all very powerful and robust, but will require you to learn advanced new software and can have a significant cost per month per employee. Maybe you’ve heard of CRM options such as SalesForce, Pipedrive or Microsoft Dynamics. Investing in a Customer Relationship Management (CRM) system becomes more and more necessary as you grow your business, expand your customer base, and possibly hire more employees. That’s where Outlook Customer Manager comes in. Whether you’re new and handling customer relationships on your own or have a few employees on your roster, maintaining a consistent and positive customer experience takes time - and the right tools. Then there’s the task of taking care of your customers. Building a brand, marketing, and taking care of logistics are just the tip of the iceberg. One of the most common things I hear from small business owners is that they have to wear many hats and there’s never enough time to get everything done.
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